Support

Questions about your account, a purchase, or the waitlist: [email protected]. Requests about your data: [email protected].

Delete your account

  1. Open Poqo.
  2. Go to Settings.
  3. Choose “Delete my account”.
  4. Confirm.

Deletion is completed within 30 days. Backups may keep a copy for up to 90 days. Deleting the app or your account doesn’t cancel Poqo+: you turn the subscription off in your Apple account settings, or in Google Play on Android.

Restore a purchase

  1. Open Poqo with the same Apple or Google account you used to buy.
  2. Open Poqo+.
  3. Choose “Restore”.

If nothing comes back, write to [email protected] and tell us which store you paid on (App Store or Google Play) and when. Refunds are requested from Apple or Google.

Waitlist

To leave the list, use the unsubscribe link in our emails, or write to [email protected]. The sign-up form never says whether an address was already registered. That’s on purpose.

Everything else

Free play, Poqo+, Pearls, languages, Android: the short answers are in the questions section of the home page. Data details are in the privacy policy.